Shipping & delivery
Freight is calculated from the silo's dimensions, weight and your postcode under our agreement with the carrier, and shown at checkout before you order.
1. Where we deliver
The webshop delivers to business addresses in Denmark, Sweden, Norway, Finland, Germany, the Netherlands, Belgium, France, the United Kingdom, Ireland, Austria, Switzerland and Italy. These are the countries our carrier has fixed rates for, and therefore the countries you can choose at checkout.
For any other country, or for larger projects, we quote the order including freight instead. Write to shop@bmsilo.com or use "Request a quote".
2. How freight is calculated (load metres)
Freight depends on how much space your order takes on the truck. Silos are measured in load metres and weight – both figures are on the product page under Delivery – and accessories in weight and dimensions. The rate is set by delivery country and postcode zone under our agreement with the carrier.
You see the freight in the cart and at checkout as soon as you have entered a delivery country and postcode, and it is stated on your order confirmation. Freight is excl. VAT. The calculation assumes standard packaging; if the actual shipment differs materially from the calculation, we contact you before the goods are dispatched.
3. Delivery time
Standard silos and stocked accessories normally ship 1–2 weeks after your payment is registered. Transit time comes on top and depends on the destination – typically the next working day in Denmark and a few working days in the rest of Europe.
We e-mail you when the order has shipped. If a delivery is delayed, you are notified with a new expected date.
4. Unloading requirements
The silo is delivered flat-packed on pallets by truck. You unload it yourself with a forklift or pallet truck, and the address must allow a truck to drive in and turn.
If you cannot unload yourself, or the delivery requires a crane or other special unloading, agree it with us before you order – write to shop@bmsilo.com. Special unloading is charged separately.
5. Tracking & notifications
You receive an order confirmation by e-mail when the order is placed, and a message with a tracking number when it ships. When signed in you can also follow status and tracking under My orders.
6. Damage on arrival
Check the shipment on arrival. Visible damage or missing packages must be noted on the consignment note before you sign for receipt, and reported to shop@bmsilo.com as soon as possible and no later than 8 days after receipt – preferably with photos of packaging and goods. That lets us raise the claim with the carrier and send replacement parts without delay.
7. Collection in Holstebro
By arrangement you can collect your order at Morrevej 7, Tvis, DK-7500 Holstebro instead of having it delivered. Write to shop@bmsilo.com before you order, and we agree a time and make sure no freight is charged on the order.